Last Updated May 28, 2018
Information We Collect About You
We collect, process, and retain information from you and any devices (including laptops and mobile devices) you may use when you use our Website or services, register for an account with us if applicable, provide us information on a web form, update or add information to your account, or dispute resolution, or when you otherwise correspond with us. The specific information we collect depends upon your use of the Website, as described below.
Information You Give Us: We receive and store information you enter on our Website or give us in any other way, including your name, physical address, phone number, email address, payment information, and any comments, feedback, posts and other content you submit to the Website.
Information About Your Interaction With Our Website: We collect information about your interactions with our Website, such as the purchases you make.
Information We Automatically Collect: We receive and store certain types of information whenever you interact with us or our Website. Our Website uses “cookies,” tagging and other tracking technologies to help enable you to shop on our Website, and enable us to enhance or personalize your online browsing and shopping experience. This information includes computer connection such as statistics on your page views, traffic to and from our Websites, referral URL, ad data, your Internet Protocol address, and device identifiers; this information may also include your browsing history, transaction history, and your web log information.
Information From Social Media and Other Sites: When you interact with our Website or services on a social media platform, we may collect the personal information that you make available to us on that page, including your customer account ID or username included in your posts to such social media platform.
Information From Other Sources: We may supplement the personal information we collect with information from third parties and add it to your account information. Information from third parties may include, but is not limited to, demographic information that is publicly available, additional contact information, group affiliations, occupational information, and educational background.
How We Use Your Information
We use your information to help us personalize and continually improve your experience on the Website, including fulfilling your orders and requests for information, analyzing and compiling trends and statistics, and communicating with you.
General Uses: We may use your information to:
Provide, maintain, and improve the Website for internal and other business purposes;
Fulfill requests for information;
Provide, produce, and ship the products that you order or the services you request;
Provide customer support;
Track and evaluate the use of the Website;
Communicate with you about your customer account, our products offered on the Website, profile or transactions with us, or changes to our polices or terms;
Send you information about features and enhancements on or to our Website;
Send you newsletters or other materials;
Send you offers or other communications about our products and service, such as special or promotional campaigns, including services, products, or events for which we may collaborate or co-offer with a third party;
Administer surveys or promotional programs;
Detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal;
Optimize or improve our products, services and operations; and
Perform statistical, demographic, and marketing analyses of users of the Website and their viewing patterns.
We may on occasion use the information from one portion of the Website on other portions of the Website. We may match or combine information gathered from multiple portions of the Website into a single record. We may also use or combine information that we collect from you with information we collect or receive from third-party sources for many reasons, including to enhance, expand, and check the accuracy of our records.
How We Share Your Information With Others
We do not share your personal information with third parties, except as set forth below. We may disclose information that does not specifically identify you, such as aggregated information device identifiers or other unique identifiers to third parties in any manner we deem appropriate.
Third-Party Service Providers: We have affiliates and service providers that perform functions on our behalf, including, but not limited to: hosting, credit card processors, shipping agents, content syndication, content management, technical integration, marketing, customer service, analytics, measure ad effectiveness, and fraud protection. These third parties may have access to your personal information when needed to perform their functions. If we share information with these third parties that personally identifies you, such as your name, address, or phone number, we will require the third parties to maintain confidentiality and security of your personal information, and they will be restricted from using, selling, or distributing such personally identifiable information in any way other than to provide the requested services to the Website.
Business Partners: We may engage in activities that include sharing your personally identifying information with business partners who provide products and services that we think you may be interested in.
Sale, Assignment, or Change of Control: We may change our ownership or corporate structure while providing the Website. We may transfer to another entity or its affiliates some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any business, other change of control transaction or financing. Under such circumstances, we would request the acquiring party to follow the practices described in this Privacy Statement. Nevertheless, we cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Privacy Statement.
Law Enforcement, Legal Process, and Emergency Situations: we may also use or disclose your personal information if required to do so by law or on the good-faith belief that such action is necessary to (1) conform to applicable law or comply with legal process served on us or our Website; (2) protect and defend our rights or property, the Website or our users; or (3) act to protect the personal safety of us, users of the Website or the public.
How We Secure Your Information
We do our best to provide you with a safe and convenient browsing and shopping experience. Our Website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. While we take precautions to safeguard your personal information against loss, theft and misuse and unauthorized access, disclosure, alteration and destruction, we cannot guarantee complete security. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable anywhere online or offline.
You can help protect the privacy of your own information by using encryption and other techniques to prevent unauthorized interception of your personal information. You are responsible for the security of your information when using unencrypted, public or otherwise unsecured networks.
How To Access and Modify Your Information
We take precautions to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access and make corrections to it. In order to verify your identity, you may be required to provide us with personal information prior to accessing any records containing information about you. The accuracy of such information is solely the responsibility of the user. If you request to deactivate your account or delete your personal information, we will endeavor to fulfil your request, but some user information may persist in backup copies for a certain period of time and may be retained as necessary for legitimate business purposes or to comply with our legal obligations. We may not accommodate a request to change or delete personal information if we believe doing so would violate any law or legal requirement, or cause the information to be incorrect.
How To Limit The Use Of Your Information
In many instances, you have choices about the information you provide and limiting how we use your information. These choices and their related consequences are described below.
Personal Information: You may choose not to provide your personal information, such as your name, address, phone number or payment information. However, you may not be able to take advantage of some of the features of our Website including checkout features.
Emails, Newsletters, and Other Communications: When you create an account through our Website, you are required to provide us with an accurate e-mail address through which we may contact you. Registration through our Website constitutes your express acknowledgement that Elysian Coffee Roasters may use your e-mail address to communicate with you about product offerings and/or events from Elysian Coffee Roasters.
Online Tracking and Interest-Based Advertising: You can also limit some tracking mechanisms that collect information when you use the Website. Many web browsers automatically accept cookies, but you can usually modify your browser’s setting to decline cookies if you prefer. If you choose to decline cookies, certain features of our Website may not function properly. In addition, you may also render some web beacons unusable by rejecting or removing their associated cookies.
Children: We do not knowingly collect or maintain personal information from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at firstname.lastname@example.org. We will delete any information in our database that we know originates from a child under the age of 13.
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